My candle doesn’t seem to be burning right, what should I do?
Make sure you are trimming your wick before EVERY burn. Your wick should be trimmed to 1/4 “ before each burn. Also, if your wick has any “mushrooming” (carbon build up), make sure to trim that off before each burn as well. If you allow the mushrooming to build up, it will create too large of a flame. A large flame will burn the wax faster, where a normal flame will burn the wax slower so your candle will last longer. A flame that is too large will also create excess soot.
My candle seems to have a frosted appearance to it, is something wrong?
No, all our candles are made with 100% Soy wax. Soy is a natural product. This is a common term for “polymorphism” and describes the white coating/frosty appearance. It is just the natural wax re-crystallizing. All soy waxes frost to some degree and is a sure sign that you are using 100% natural soy wax. It is more noticeable with colored candles. Some soy waxes have additives to help prevent frosting however, if you want a 100% natural product then expect some frosting sooner or later. Frosting does not affect the performance of your candle in any way.
How long should I burn my candle?
It is recommended that on the FIRST burn, you should burn for at least 2-3 hours or until the melt pool reaches the edge of the container. After that, you should only burn your candle 3-4 hours at a time.
Why isn’t my candle releasing a strong fragrance?
Some fragrances are stronger than others. Single wick candles work best in smaller rooms.
Why is my candle tunneling?
When a candle begins to tunnel, most likely the candle has not been burning long enough for the melted wax pool to reach edge to edge. On your first burn, make sure the melted wax reaches edge to edge (about 2-3 hours) This will allow all the wax to be used to the bottom of the jar.
Do your wicks contain lead?
No. Our wicks are lead and zinc free.
Do you have a store?
No. We do not have a brick and mortar store. Ladle Of Scents sells all of their products online at LadleOfScents.com
When will you ship my order?
Any orders received before 2:00 p.m. will be packaged and sent to the post office the same day. Any orders received after 2:00 p.m. will be sent to the post office the next day. (excluding Sundays and Holidays).
My candle arrived broken, what should I do?
Please email a picture of the packaging and the broken item to email@example.com along with your name and phone number. We are happy to replace any items that get damaged during shipment.
What is your return policy?
We take great care to ensure your candle arrives to you as quickly and safely as possible, however, if breakage should occur in transit please send us an email at firstname.lastname@example.org with the following: Photos of the packaging and the broken candle. Quantity of broken candles. Your name, phone number and address We will send a replacement as quickly as possible.
Exchanges, returns, refunds or replacement products for reasons other than damage incurred during shipping cannot be accepted. Due to the nature of our products, all sales are final. We will replace items damaged during shipping as quickly as possible.